Resnet HostingPrivacy Policy

# Privacy Policy **Last updated:** 28/10/2026 This Privacy Policy explains how Resnet Hosting ("we", "us", "our") collects, uses, and protects your personal data when you use our website and game server hosting services (the "Services"). We are based in the Netherlands and process personal data in accordance with the EU General Data Protection Regulation (GDPR). ## 1. Data We Collect - **Account data:** name, email address, billing address, and account credentials when you register or place an order. - **Payment data:** payment and transaction details processed through our payment provider, Mollie. We do not store your full card number or banking details ourselves — see Section 4. - **Service data:** information needed to provision and manage your game server, including server configuration, IP addresses assigned to your service, and usage logs. - **Support data:** messages, attachments, and other information you provide through support tickets, Discord, or email. - **Technical data:** IP address, browser type, and basic analytics data collected when you visit our website, for security and troubleshooting purposes. ## 2. How We Use Your Data We use your data to: - Provision, operate, and maintain your game server and panel access. - Process payments and manage billing, invoicing, and refunds. - Provide customer support and respond to inquiries. - Detect and prevent fraud, abuse, and violations of our [Terms of Service](/terms) and [Acceptable Use Policy](/aup). - Communicate important service notices, such as maintenance, suspension, or billing reminders. - Improve and secure our website and Services. ## 3. Legal Basis for Processing We process your data on the following legal bases under the GDPR: - **Contract:** to provide the Services you purchase from us. - **Legitimate interest:** to secure our systems, prevent abuse, and improve our Services. - **Legal obligation:** to comply with applicable tax, accounting, and consumer protection law. - **Consent:** where applicable, such as optional marketing communications. ## 4. Third-Party Processors We share data with the following categories of third parties, only as needed to provide the Services: - **Mollie** (our payment provider), to process payments. Mollie's own privacy policy governs their handling of your payment details. - **Infrastructure and hosting providers**, to run our servers and panel. - **Email and support tools**, to deliver account notices and respond to support requests. We do not sell your personal data to third parties. ## 5. Data Retention We retain account and billing data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations. Server data (worlds, saves, configurations) may be deleted after a reasonable grace period following cancellation or termination of a Service, as described in our [Terms of Service](/terms). ## 6. Your Rights Under the GDPR, you have the right to: - Access the personal data we hold about you. - Request correction of inaccurate data. - Request erasure of your data, subject to our legal retention obligations. - Request restriction of, or object to, certain processing. - Request a copy of your data in a portable format. - Lodge a complaint with your local data protection supervisory authority (in the Netherlands, the Autoriteit Persoonsgegevens). To exercise any of these rights, contact us at support@resnethosting.com. ## 7. Cookies Our website may use essential cookies required for login and checkout functionality. We do not currently use non-essential tracking or advertising cookies. If this changes, we will update this policy and request consent where required. ## 8. Children's Data Our Services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it. ## 9. International Data Transfers Where data is processed outside the European Economic Area (for example, by a third-party processor), we take reasonable steps to ensure appropriate safeguards are in place, consistent with GDPR requirements. ## 10. Changes to This Policy We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised policy. ## 11. Contact Questions about this Privacy Policy or your data can be directed to support@resnethosting.com. --- *This document is provided as a general template and does not constitute legal advice. Given it covers the handling of personal data under GDPR, it's worth having a qualified professional review it before publishing, to confirm it accurately reflects your specific data flows, retention periods, and processor relationships.*